issue with voicemail

[pranav desidi]

Hi All , we have configured voicemail for our reception phone and recorded a personal greeting , everything is working fine but when users call and call is not answered first Cisco default Voicemail is heard then our recorded greeting. i have checked all the configuration in call handlers and everything seems to fine . thanks in advance..

[Deepak Rawat]

Make sure that on the required Call Handler >> Edit >> Greetings >> Standard >> Callers Hear is set to My Personal Recording

Regards

Deepak

[pranav desidi]

Hi Deepak ,

As checked callers hears is set to My personal recording.

we are able to hear recorded message but before that Cisco default VM is playing.

[Deepak Rawat]

Run Port Status Monitor and check what is the exact call flow once the call comes into Unity Connection that is playing the DEfault VM before your personal recording. PSM can be downloaded from below link

http://ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Regards

Deepak

[pranav desidi]

Hi Deepak 

called number 8200 

attached report of Run Port Status Monitor

[Deepak Rawat]

Call into CUC is coming for the number 8680 whereas the called number is 8200. For what extension have you created the CH in CUC.

Regards

Deepak

[pranav desidi]

extension 8200 is pointed to CTI RP 8680 and in unity we have mentioned alternate extension  as 8680.