I have an issue with CUPS 8.6 and Deskphone mode usage for Jabber, I cant use my Deskphone as action takes too long and fails.
We are using uisng CUCM 8.6.2 and using SLDAP Authentication port 636 which was changed from non-secure last week and certificate uploaded, this was done by the AD admin and not the Cisco specialist.
The debugs I have show a directory authentication failure and I understand CTI is used so an error is on this part:
2012-06-28 13:13:56,961 WARN [0x00001148] [src\deskphoneprovider\phonelog.cpp(38)] [csf.ecc] [prepareFor2GLogger] - ProviderOpen failed: reason: 0x8ccc0060, Directory login failed - authentication failed.
How would be the best way to change this to work and which services would need to be restarted on CUCM and CUPS?
2012-06-28 13:13:56,570 DEBUG [0x00001148] [utilities\socket\TcpSocketHelper.cpp(76)] [csf.ecc] [connect] - About to connect to 45.4.12.1
2012-06-28 13:13:56,601 DEBUG [0x00001148] [utilities\encryption\Encryption.cpp(224)] [csf.ecc] [Encryption::getHexadecimalKey] - getHexadecimalKey
2012-06-28 13:13:56,601 DEBUG [0x00001148] [\utilities\encryption\Encryption.cpp(45)] [csf.ecc] [Encryption::encryptPassword] - encryptPassword
…
2012-06-28 13:13:56,961 WARN [0x00001148] [src\deskphoneprovider\phonelog.cpp(38)] [csf.ecc] [prepareFor2GLogger] - ProviderOpen failed: reason: 0x8ccc0060, Directory login failed - authentication failed.
2012-06-28 13:13:56,961 WARN [0x00001148] [src\deskphoneprovider\phonelog.cpp(38)] [csf.ecc] [prepareFor2GLogger] - CtiConnection: CTI connection has shut down unexpectedly
