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Jabber / CUPS Deskphone Control Issue

navdipatwal
Level 4
Level 4

I have an issue with CUPS 8.6 and Deskphone mode usage for Jabber, I cant use my Deskphone as action takes too long and fails.

We are using uisng CUCM 8.6.2 and using SLDAP Authentication port 636 which was changed from non-secure last week and certificate uploaded, this was done by the AD admin and not the Cisco specialist.

The debugs I have show a directory authentication failure and I understand CTI is used so an error is on this part:

2012-06-28 13:13:56,961 WARN  [0x00001148] [src\deskphoneprovider\phonelog.cpp(38)] [csf.ecc] [prepareFor2GLogger] - ProviderOpen failed: reason: 0x8ccc0060, Directory login failed - authentication failed.

How would be the best way to change this to work and which services would need to be restarted on CUCM and CUPS?

2012-06-28 13:13:56,570 DEBUG [0x00001148] [utilities\socket\TcpSocketHelper.cpp(76)] [csf.ecc] [connect] - About to connect to 45.4.12.1

2012-06-28 13:13:56,601 DEBUG [0x00001148] [utilities\encryption\Encryption.cpp(224)] [csf.ecc] [Encryption::getHexadecimalKey] - getHexadecimalKey

2012-06-28 13:13:56,601 DEBUG [0x00001148] [\utilities\encryption\Encryption.cpp(45)] [csf.ecc] [Encryption::encryptPassword] - encryptPassword

2012-06-28 13:13:56,961 WARN  [0x00001148] [src\deskphoneprovider\phonelog.cpp(38)] [csf.ecc] [prepareFor2GLogger] - ProviderOpen failed: reason: 0x8ccc0060, Directory login failed - authentication failed.

2012-06-28 13:13:56,961 WARN  [0x00001148] [src\deskphoneprovider\phonelog.cpp(38)] [csf.ecc] [prepareFor2GLogger] -  CtiConnection: CTI connection has shut down unexpectedly

2 Replies 2

sanotto
Level 1
Level 1

Similar issue here, did you ever get this resolved?

thanks,

Otto

Can you try with port 3269 (secure GC port) ?

Does this work when you use unsecure connection ? pot 389 / 3268

If you can isolate the problem when we will know if this has anything to do witht the secure LDAP or if it is sth else

HTH,

Christos