Goodmorning all. I'm veeery new to CUCM and JABBER so forgive my newbie
I have an odd behavoiur with jabber CTI (currently using 11.6 but same result with 10.6)
We replaced our old ActiveDirectory and DomainController server , the old ones were 192.168.1.105 (primary) and 192.168.1.104 (backup), the new ones are 192.168.1.101 (primary) and 192.168.1.102 (backup). If I shutdown the old backup server, after few seconds Jabber disable the CTI (red cross in lower side of interface and a message "Unable to connect"), if I start againg the old backup server che connection is automatically restored after few seconds and CTI back to work
No error rised if I shutdown the old primary server and keep online the old backup. All other features of Jabber seem working ok with both old servers down.
I searched all the option in CUCM interface, and jabber client but didnt find any reference to the old IP / Server name. Only reference I found where about LDAP where I put the IP address, and in UC Services, directory where also I put the new addresses
Also I checked the jabber-config.xml on the CUCM but no reference to the old servers
Anyone can point me where look to update my configuration? Thaks much. Roberto
That’s a little strange - CTI and LDAP aren’t directly related. Have you verified the LDAP synch and authentication are (CUCM Admin > System > LDAP) are pointing at the new DCs? It won’t let you save those pages if something is wrong.
Otherwise it sounds like you have the basics covered: UC Service & Service Profile (if you’re doing CDI/EDI/BDI instead of UDS), Jabber-config.xml (again if you’re doing BDI or a really old EDI config). There is also an LDAP config in IM&P but that’s only for third-party XMPP clients and not used by Jabber.
It sounds like the client is using cached settings and not picking up the new changes. Shutting the client completely and then deleting the content of these 2 directories should be sufficient (vs spinning up a new workstation):
I typically just wipe the entire Jabber directories, but just deleting the content of each is fine. If the paths are too much to remember, just go to %appdata% and it'll take you to the 2nd path above within the 'roaming' directory and you can navigate from there.