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Jabber Softphone Incoming Call error cause 1459617833 (CCM_SIP_503_SERVICE_UNAVAILABLE)

BorisRus
Level 1
Level 1

Good afternoon.

This problem occurs in Cisco Jabber
when connecting a softphone and not a landline phone.

Incoming calls to this number SoftPhone issues cause 1459617833 - CCM_SIP_503_SERVICE_UNAVAILABLE.

 
At the same time Outgoing calls from Softphone to any number successfully pass.

 

Help me understand why this is happening?

1 Accepted Solution

Accepted Solutions

BorisRus
Level 1
Level 1

Blocked Antivirus.
When added to exceptions, everything worked.

View solution in original post

5 Replies 5

Chris Deren
Hall of Fame
Hall of Fame

What is the Jabber soft phone registered to? CUCM, CME, something else?

Hi, Chris.
CUCM 10.5.2
Soft phone CSF (Product Type:Cisco Unified Client Services Framework)
Active Load ID: Jabber_for_Windows-12.0.1.63173

Dennis Mink
VIP Alumni
VIP Alumni

Can you provide sip traces/debugs

 

you can also run wireshark on the client to get the SIP messaging on the machine that has Jabber installed.

Please remember to rate useful posts, by clicking on the stars below.

WireShark traffic with an incoming call to the client does not reach anything.

With the outbound I see the SIP Message. (attach screenshot WireShark SIP Messege)

 

I also attach screenshots of CDR CUCM and Traces CUCM (Incoming and outbound calls)

 

BorisRus
Level 1
Level 1

Blocked Antivirus.
When added to exceptions, everything worked.