Jtapi Login Failed - CUE 7.0.5 NME and CUCM 7.1.3

[Luis Nunez Mejias]

I am having problems trying to integrate CUE and CUCM. I created the Aplication User in the CUCM and gave it the correct Role and Password. Created also the Cti Ports and associated them to de Aplication user. The ping betwen both CUCM and CUE is OK. But when i run the initializacion wizard popup this error "Jtapi login Failed - Error while determinating CCM version -1"

sh software licenses

Installed license files:

- voicemail_lic.sig : 50 MAILBOX LICENSE

- ivr_lic.sig : 8 PORT IVR BASE LICENSE

Core:

- Application mode: CCM

- Total usable system ports: 24

Voicemail/Auto Attendant:

- Max system mailbox capacity time: 18000

- Default # of general delivery mailboxes: 15

- Default # of personal mailboxes: 50

- Max # of configurable mailboxes: 65

Interactive Voice Response:

- Max # of IVR sessions: 8

Languages:

- Max installed languages: 5

- Max enabled languages: 5

[Gergely Szabo]

Hi, try reloading your CUE. I have seen this problem and reloading the CUE module helped.

I also checked the compatibility matrix and it seems that this setup should work (versions are compatible).

G.

[Luis Nunez Mejias]

I already did the CUE reload several times. In fact i restore the CUE to factory default and still the problem. I have to clear that the CUE and The CUCM are remote connected through a WAN, but the pings betwen both are responding.

se-10-10-113-253# ping 10.10.9.160

PING 10.10.9.160 (10.10.9.160) 56(84) bytes of data.

64 bytes from 10.10.9.160: icmp_seq=1 ttl=61 time=41.4 ms

64 bytes from 10.10.9.160: icmp_seq=2 ttl=61 time=30.8 ms

64 bytes from 10.10.9.160: icmp_seq=3 ttl=61 time=43.4 ms

64 bytes from 10.10.9.160: icmp_seq=4 ttl=61 time=70.1 ms

64 bytes from 10.10.9.160: icmp_seq=5 ttl=61 time=31.7 ms

--- 10.10.9.160 ping statistics ---

5 packets transmitted, 5 received, 0% packet loss, time 164ms

rtt min/avg/max/mdev = 30.886/43.534/70.192/14.249 ms, pipe 2, ipg/ewma 41.095/42.661 ms

[Gergely Szabo]

Hi,
try logging into cucm as the jtapi user to see if it works.
Can you also restart the CTI Manager on the CUCM side?
G.

Sent from Cisco Technical Support iPad App

[Luis Nunez Mejias]

Hi Gergely, thanks for your help, i'm new on this kind of system, so i need to know how can i login into cucm as jtapi user? and i restart the CTI Manager several times before. in fact i have another CUE working with other Aplication user, i tried to use this Aplication User with the CUE that has problem but it did not work.

CTI ROUTE POINT:

CUCM PUBLISHER:

CUCM SUSCRIBER:

[Gergely Szabo]

Hi,

can you try to telnet to port 2748 of the CUCM from the router?

G.

[Luis Nunez Mejias]

this is the result of telnet:

La_Urbina#tel

La_Urbina#telnet 10.10.9.160 2748

Trying 10.10.9.160, 2748 ... Open

[Gergely Szabo]

Well it seems you've got all bases covered. CTI server and port open, SCP communication open, I cannot see any problems here.

Would it be possible to update to 7.0.6 (preferably a clean software install)?

G.