Language of system notification CME

[ziqex]

Hello,

I am facing the following issue: when one user calls any ext in the office and not getting answer, she can hear all system messages like – the call can not be complete in Russian language whereas for others while calling same ext. the call cannot be completed as dialled message is in English. I was sure that the language is globally defined across the CME and all user should have same language of notifications. Please advise. 

Regards,

Daniel

[Vaijanath Sonvane]

Hi,

Do you have user-locale and network-locale command configured for each phone? To set a default locale for all phones, use the user-locale and network-locale commands in telephony-service configuration mode.

[ziqex]

I have checked the telelephony-service and found the following.

cnf-file option: PER-PHONE-TYPE
network-locale[0] GB (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US

No locale configured on any phone. Only one phone has the messages in Russian, the rest of the devices have in English. Any suggestion? Thank you.

[Vaijanath Sonvane]

Can you please post full configuration of your CME?

[ziqex]

CONFIG (Version=9.1)
=====================
Version 9.1
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_serie s_home.html

protocol mode default

ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
^@ck^X^P^C (the MS 6 bits, 0, in ToS, 0x0) for serviceno service directed-picku p
no auto-reg-ephone
load 7914 S00105000400
load 7916-12 B016-1-0-4
load 7916-24 B016-1-0-4
load 7911 SCCP11.9-3-1SR4-1S
load 7912 CP7912080004SCCP080108A
load 7936 cmterm_7936.3-3-21-0
load 7937 apps37sccp.1-4-4-0
load 7960-7940 P0030801SR02
load 7941 SCCP41.9-3-1SR4-1S
load 7942 SCCP42.9-3-1SR4-1S
load 7945 SCCP45.9-4-2-1S
load 7961 SCCP41.9-3-1SR4-1S
load 7962 SCCP42.9-3-1SR4-1S
load 7965 SCCP45.9-4-2-1S
load 6921 SCCP69xx.9-3-3-2-SR1
load 6941 SCCP69xx.9-3-3-2-SR1
load 6961 SCCP69xx.9-3-3-2-SR1
load 6901 SCCP6901.9-3-1-SR1-3
load 6911 SCCP6911.9-3-1-SR1-3
max-ephones 265
max-dn 600
max-conferences 12 gain -6
dspfarm units 5
dspfarm transcode sessions 5
dspfarm 1 transcode
dspfarm 2 conference
dspfarm 3
dspfarm 4
dspfarm 5
conference hardware
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 10
voicemail *4444445
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] GB (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
mwi relay
moh flash:music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 35 Arabian Standard Time
secondary-dialtone 9

call-forward pattern .T
transfer-pattern .T
keepalive 30 auxiliary 30
timeout interdigit 3
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable



edit DN through Web: enabled.
edit TIME through web: enabled.
background save interval 10 minutes
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp 7960 Aug 27 2019 16:29:48
transfer-system full-consult
transfer-digit-collect new-call
multicast moh 239.1.1.1 port 2000
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

[Vaijanath Sonvane]

Hi,

If you do not want Russian language message then you can try re-configuring that phone configured with English language. 

[ziqex]

The language of actual phone is English but messages e.g. "your call cannot be completed as dialled" are in Russian". 

Shouldn't those two elements be connected? Thanks

[Vaijanath Sonvane]

Please provide below information:

1. Complete configuration of your CME Router
2. Calling and Called Number (In this case I will assume calling number gets Russian Message as Called number is not answering it).
3. Do you have Unity Express integrated with CME? Post configuration of CUE.