MediaSense failed recording

[antoninaarkh]

Hello Experts,

We are evaluating Cisco MediaSense 10.5 solution for call recording, and sometimes a failed call recording can be visible. with 0-1:0-1:0-1 as call recording legth visible from search and play interface ( see attached screenshot). According to CDR from CUCM the call was successful and lasted longer then 0 seconds.

What can the possible reason be? Any help is appreciated. Thank you.

[ukirukuk13]

Hi
I had similar problem too with call rec
I found some articles on cisco site that describe possible reason and error:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/11/Developer_Guide/CUMS_BK_ms-dev-guide-11/shared___parameters.html
for ex: NO_MEDIA_RECEIVED
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/11/User_Guide/CUMS_BK_M5B01864_00_ms-user-guide-11/mediasense___overview.html
Session Errors in MediaSense Search and Play

I solved problem and found that problem was with firewall, that blocked rtp/udp session from phone to mediasence