10-27-2006 08:58 AM - edited 03-18-2019 06:32 PM
In Unity 4.2 is there a way to define more than one alternate contact number under the caller input section? I've got scenarios where a person may want to press 1 to connect to their cell phone and press 2 to connect to a broadcast hunt group. It seems that I can only have 1 unique alt contact number at a time.
10-27-2006 10:53 AM
That's correct - users can only have 1 mapped for them to edit on their own (admins can, of course, set up such links for them via the SA).
09-21-2010 08:49 AM
Hi
I am having the same issue with Unity 7.0.
Users asks the possibility to transfer to mobile if key 0 is pressed and transfer to the reception if key 2 is pressed.
Lindborgh says that admins can set it up using SA, can someone please clarify how to do this ?
Your help is much appreciated
09-21-2010 11:15 AM
Hi Nicolas,
These "Caller Input" options are located under the Greeting section for the User(s)
in question
SA>User>Greeting>Caller Input
Cheers!
Rob
09-22-2010 05:01 AM
Hi Rob,
Thanks for your reply. I know how to set caller inputs that's not realy the issue.
The issue is that I need to assign 2 different "alternate contact" numbers to 2 different keys.
i.e:
Key 0 > 2222
Key 2 > 3333
If I assign an alternate contact number of 2222 to key 0, then go to key 2 and change the alternate contact number this also changes key 0.
Is there a way to reslve this by using an alternate contact number for key 0 and a call handler for key 2 ?
09-22-2010 05:57 AM
Hi Nicolas,
Sorry about that, I didn't realize this behaviour in Unity existed
In Unity Connection you can configure all 0-9 Caller Input options
to go to different Alternate Contact numbers. After doing some more
research I see other people who have come across the same issue
you are seeing. I like your idea of routing to a Call Handler as a first step
with a blank Greeting and an after greeting action.
Cheers!
Rob
10-04-2010 03:54 AM
Has anyone else an idea how I can solve this issue ?
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