Need to reset the CM Administrator Login for Cisco IM and Presence Server.

[Joseph E Spoon]

I have OS admin access but cannot login to the CM Administrator side of my IM and Presence Server, it's on a BE6K 10.5.

[Manish Gogna · Accepted solution]

Hi Joseph,

For application user, you need the following:

utils reset_application_ui_administrator_password

This command resets the application user interface administrator password.

For OS login, you need to use the following command:

set password user admin

Manish

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[dianareyes]

Good afternoon Manish,

I am coming across a similar issue, however in our case we have the Cisco IM&Presence Admin credentials.  We do not have the Cisco Unified IM and Presence Operating System Administration / CLI access, do you know of a way to reset the OS Admin??

Any assistance will be greatly appreciated, thanks in advance!!

Best Regards,

Diana  

[Aman Soi]

Hi,

you can refer this good DOC for recovery of password on VM.

http://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118948-technote-cucm-00.html

Instead of CUCM, you need to download recovery of IMP .Below is link for IMP version 10.5

https://software.cisco.com/download/release.html?mdfid=286269517&softwareid=282074312&os=&release=10.5(2)SU2&relind=AVAILABLE&rellifecycle=&reltype=latest&i=!pp

redgs,

aman

[dianareyes]

Thank you Aman!

I will definitely give this a try!

Regards,

-D

[Joseph E Spoon]

I appreciate your response.  I believe this would have worked, but it turned out, I was using the wrong user to try and login.  This installation was a pre-installed installation from Cisco and it came with globaladmin as the default administrative GUI CM user. 

Thanks again for your help with this.