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Outbound Fax on Unity 4.0.4

cgabardo
Beginner
Beginner

Hi,

We have setup inbound and outbound fax with Unity 4.0.4 , gateway and Exchange 2003.

Inbound is working fine.

Outbound fax on the gateway is working also, if I send a e-mail to the router it is send no problems.

But when I send from Outlook to the FAXBOX it goes to the inbox of FAXBOX but when the CsIpFaxSvc Service processes the message the following message appear on the LOG..

"2004-10-14","10:53:12","Found message fax box cannot handle - deleting - Code: 0x0. Method: CIpFaxCdoHelper::ProcessFaxInbox.

Thanks :)

Cesar

6 Replies 6

lindborg
Cisco Employee
Cisco Employee

What's the subject on the mail you send to the fax box? Check the help file on the IP Fax Configuration Wizard - it includes the exact format the service is parsing out to find the delivery number for the target fax machine...

Markus Schneider
Cisco Employee
Cisco Employee

The subject must be: [FAXPHONE=1234], where 1234 is the number that you want the router to dial.

I need new glasses :)

I was using [FAXPHONE:1234] instead of [FAXPHONE=1234], thanks....

But now I have problems on coverting see log..

"2004-10-14","14:55:32","CIpFaxInboundRouter::MonThreadProc() start"

"2004-10-14","14:55:32","Logging on to mailbox [INSRV02\FaxOut]"

"2004-10-14","14:55:34","Processing inbox, message count= 1"

"2004-10-14","14:55:34","Logging on to mailbox [INSRV02\FaxOut]"

"2004-10-14","14:55:34","Processing outbox, message count= 1"

"2004-10-14","14:56:00","IODCSRVPtr::ConvertDocument() failed [PrintTo command does not exist] - Code: 0xffffffec. Method: CIpFaxRenderer::Render. [IpFaxRenderer.cpp::124]"

"2004-10-14","14:56:00","CIpFaxRenderer::Render() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::RenderCurrentMessage. [IpFaxMessageHelper.cpp::1620]"

"2004-10-14","14:56:00","RenderCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessCurrentMessage. [IpFaxMessageHelper.cpp::1237]"

"2004-10-14","14:56:00","ProcessCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessFaxOutbox. [IpFaxMessageHelper.cpp::605]"

"2004-10-14","14:56:00","CIpFaxCdoHelper::ProcessFaxOutbox() failed - Code: 0x80004005. Method: CIpFaxInboundRouter::ProcessFaxOutbox. [IpFaxInboundRouter.cpp::248]"

"2004-10-14","14:56:00","ProcessFaxInbox() failed - Code: 0x0. Method: CIpFaxInboundRouter::MonThreadProc. [IpFaxInboundRouter.cpp::155]"

Thanks Again

Cesar

:)

That's something in the rendering engine itself. What exactly were you attaching? Usually one litmus test can be done as follows: copy the attachment in question to the unity server, log in to the unity server and double-click the file (it needs to be able to open an appropriate application). Now click print. Another thing would be to run "pdfilcnv mydoc.xyz -Fmydoc.tif" from a command line in the IPFaxConfigWizard\ImageMaker directory. If all that doesn't help check out (or post) the C:\ImgMaker\Conversion_Toolkit\log\ODCDAEMON.log and C:\log\ImageMakerDocCnvrt Driver.txt files. You may also want to try just an email without an attachment (it still has to render the coverpage and the message body) just to make sure basic rendering works. Don't forget that after the install, a reboot is/was required.

I think I did something wrong at the setup, I unnistall the fax service and installed again and its working fine now...

Best Regards

Cesar

:)

Hi,

I thought was working...

I just reinslled the server but the conversion still fails. I had to make manual setup of ImgMaker, i dont know why the IPFaxWizard call the IMGMAKER setup but it just fliker on the screen. So, I did a setup /s of IMG MAKER. ( is this wrong ?, do I need MS office on the server ? )

See logs of teh time of a conversion ( error: -22 )

IMGMAKER-LOG

11:46:19: 10/16/04 11:46:19 ServiceRequest thread started

11:46:24: Processing 'Convert v1.0' request

11:46:24: Processing file: C:\CommServer\UnityMTA\IpFaxScratchpad\render.tif

11:46:24: Output file: C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif

11:46:24: Printer name: ImageMaker DocCnvrt Driver

11:46:24: AppendTo filename set to C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif

11:46:24: Input filename: C:\CommServer\UnityMTA\IpFaxScratchpad\render.tif

11:46:24: Output filename: C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif

11:46:25: 0xA30: <10/16/04 11:46:25> StatusThread timeout value for jobstart: 60000

11:46:25: AutoShutdown feature activated

Conversion unsuccessful. Deleting file C:\CommServer\UnityMTA\IpFaxScratchpad\74ffc190a2494ef98efdbfaa1f14bb09.tif

11:46:25: Sending response -3 [ShellExec call failed] to client

11:46:25: 10/16/04 11:46:25 ServiceRequest thread ended

IPFAX-LOG

"2004-10-16","11:46:25","IODCSRVPtr::ConvertDocument() failed [Unassigned error code] - Code: 0xfffffffd. Method: CIpFaxRenderer::Render. [IpFaxRenderer.cpp::124]"

"2004-10-16","11:46:25","CIpFaxRenderer::Render() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::RenderCurrentMessage. [IpFaxMessageHelper.cpp::1620]"

"2004-10-16","11:46:25","RenderCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessCurrentMessage. [IpFaxMessageHelper.cpp::1237]"

"2004-10-16","11:46:25","ProcessCurrentMessage() failed - Code: 0x80004005. Method: CIpFaxCdoHelper::ProcessFaxOutbox. [IpFaxMessageHelper.cpp::605]"

"2004-10-16","11:46:25","CIpFaxCdoHelper::ProcessFaxOutbox() failed - Code: 0x80004005. Method: CIpFaxInboundRouter::ProcessFaxOutbox. [IpFaxInboundRouter.cpp::248]"

"2004-10-16","11:46:25","ProcessFaxInbox() failed - Code: 0x0. Method: CIpFaxInboundRouter::MonThreadProc. [IpFaxInboundRouter.cpp::155]"

Thanks

Cesar

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