06-04-2010 07:06 AM - edited 03-19-2019 01:02 AM
I have a CUCME 7.1(3). instlallation which is integrated into AD's LDAP for user population and authentication. Users can log into the UC PCA (/ciscopca)
and authenticate their username/password against AD successfully.
I'm trying to setup Outlook clients but I cannot authenticate my client when testing the connection to UC. My username's SMTP address is jdoe@10.1.1.1
and when I set-up my IMAP outlook client I am using an email address of jdoe@10.1.1.1, server information for IMAP has incoming and outgoing server address 10.1.1.1 (10.1.1.1 is my CUCMBE-UC address). I am using my username and password which works for ciscopca access (via AD authen). But when I test my connection it just kicks back the test that the log in failed.
Is there a problem with authentication IMAP clients to UC-IMAP when AD auth/integration is used in Business Edition or am I missing something.
THANKS!!
06-09-2010 07:45 PM
Based on what you have written, I believe the best bet for you would be to review the IMAP configuration steps and examples in the CUC System Administration guide here: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag175.html
Unity Connection has it's own SMTP domain so the user's SMTP address would be user@
Configure the corporate email address of each user as an SMTP proxy address for the user. When setting up the Connection IMAP account on user workstations, use the corporate email address of the user, rather than the Connection-specific email address, in the IMAP settings. In this way, users do not need to know an extra set of email addresses for addressing voice messages in the email client, and are insulated from changes to the Connection-specific addresses if the Connection SMTP domain is changed.
Read thru the guide and see if you can get it straightened out. If you still have problems, just ask.
Hailey
Please rate helpful posts!
06-09-2010 11:32 PM
are you using LDAP over SSL if so there is a bug that prevents IMAP from working for accounts that are sync'd with LDAP but if you are using local passwords will work
06-10-2010 09:31 AM
Zane,
Thanks for the reply. No, LDAP is not using SSL. Although it does seem like it is something to that affect. All I'm trying to do is get my voicemail in email. I've got my exchange account built- email address=mdoe@cucm1.acme.com. (cucm1.acme.com resolves to the Connection/CUCMBE server. Server information: IMAP and incoming/outgoing mail server is the ip address of the connection server. Userid=jdoe and password is what I use and am able to log into Cisco PCA using. In Connection, my user's SMTP address=mdoe@cucm1.acme.com.
It seems I'm missing something stupid. I can log into Cisco PCA using my AD authentication information.
06-10-2010 04:05 PM
The bug i was refering to is CSCsy48064 and you can still log into ciscopca just imap doesnt work
Create an account that isnt associated with AD in unity and try to use that for IMAP
06-10-2010 06:21 PM
Out of curiousity, in the Class of Service assigned to the user - did you enable IMAP? You would need to check the box for Allow Users to Access Voice Mail Using an IMAP Client.
You would then need to select one of the following:
Allow Users to Access Message Bodies
Allow Users to Access Message Bodies Except on Private Messages
Allow Users to Access Message Headers Only
Hailey
Please rate helpful posts!
06-12-2010 08:37 AM
David,
I do have them checked in CoS and that is the CoS that my user is using. DARN! I really thought this was it- some stupid check-box that I missed! But it appears as that is not it. Thanks for the continued help.
Mike.
06-12-2010 08:34 AM
Zane,
Thanks. Certainly sounds like it but this is CUCMBE and I do not have SSL checked in my CUCM LDAP config. If I Sniff the client side, I receive a generic message back from UC stating "invalid username or password" and I do see the correct username/password being sent to Connection.
06-12-2010 11:46 AM
So, there is one portion of the document that I sent you I'd like to focus in on and ask if you've tried this and, if not,
please do:
Configure the corporate email address of each user as an SMTP proxy address for the user. When setting up the Connection IMAP account on user workstations, use the corporate email address of the user, rather than the Connection-specific email address, in the IMAP settings. In this way, users do not need to know an extra set of email addresses for addressing voice messages in the email client, and are insulated from changes to the Connection-specific addresses if the Connection SMTP domain is changed.
In other words, you would have the following:
AD User = jdoe
CUC User = jdoe (synced from AD)
Corporate SMTP/Email Address = jdoe@acme.com
CUC SMTP/Email Address = jdoe@cucm1.acme.com
For jdoe's CUC user account, configure the SMTP proxy address to be the corporate email address (jdoe@acme.com).
When you set the IMAP connection in Outlook, specify the SMTP Proxy Address as the connection name NOT the CUC SMTP address. You would also provide your AD password just like you do with PCA.
Have you tried to see if that yields different results?
Hailey
05-17-2011 09:24 PM
Hello,
Did an answer for this ever come up? I am experiencing the same exact problem and its driving me insane!
Trent
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide