09-14-2014 08:49 PM
Dear fellow forum users.
I have a PCA Version: 10.5.1 using for cluster of CUCM 9.1.
I understand if a phone is configured in the CUCM database but not registered (i.e. not on the network) Prime will put that device in a folder called Unknown Endpoints. Subsequently, if that device is then connected to the network and registers to the CUCM, Prime will then record that device in another folder for that active handset type. However, the device still remain in the unknown folder also, essentially creating a duplicate of a sort. What I am trying to understand is how two things:-
I have attached an example of the problem I am talking about where you can see the same handset twice. I have tried also running the update inventory jobs against unknown endpoints but it doesn't make a difference.
Any assistance on this would be greatly appreciated.
Thanks, Tim.
09-14-2014 09:41 PM
Hi Tim,
I was refrring the guide which says
All session and endpoint statistics data older than one day are purged
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/assurance/standard/guide/Cisco_Prime_Collaboration_Assurance_Guide_Standard_10_5/bk_assurance_standard_chapter_01010.html
regds,
aman
09-14-2014 09:44 PM
Hi Aman.
Thanks for that, could you please tell me the page number in the document which details this? Also, is there a way to manually purge on an ad-hoc basis?
09-14-2014 09:54 PM
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