Phone keeps on ringing after transferring the call on CME 4.1

[Imran Khan]

When we recieve an external call and a person tries to transfer the call (without consultative transfer), the person who transfers the call can still hear the ringing sound even after the call has been completely transfered and the other person has picked it up. This has happened on 2 different CME routers. It just started happening and didnt use to happen before and it only appears to affect one phone.

I would really appreciate if someone can guide me in the rite direction.

Thanks,

Imran.

[David Trad]

Hi Mili,

As requested please below the "sh telephony-service" output:

ROUTER#sh telephony-service
CONFIG (Version=8.0)
=====================
Version 8.0
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default
ip source-address 192.168.171.250 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7914 S00105000400
load 7915-24 B015-1-0-4
load 7936 cmterm_7936.3-3-20-0
load 7960-7940 P00308010100
load 7941 SCCP41.8-5-4S
load 7965 SCCP45.8-5-4S
max-ephones 110
max-dn 288
max-conferences 8 gain -6
dspfarm units 2
dspfarm transcode sessions 8
dspfarm 1 confprof1
dspfarm 2 xcode01
conference hardware
privacy
no privacy-on-hold
hunt-group report delay 1 hours
Number of hunt-group configured: 1
hunt-group logout DND
max-redirect 10
voicemail 200
cnf-file location: flash:
cnf-file option: PER-PHONE
network-locale[0] US   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
phone service videoCapability 1
moh music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 47 E. Australia Standard Time
secondary-dialtone 0
url services http://61.73.32.133/menu.xml
call-forward pattern .T
call-forward pattern 6..
call-forward pattern 5..
transfer-pattern 0.T
transfer-pattern 6..
transfer-pattern 5..
after-hours pstn-prefix 4 4
night-service code *1234
night-service day Sun 23:59 23:59
night-service day Mon 17:00 08:30
night-service day Tue 17:00 08:30
night-service day Wed 17:00 08:30
night-service day Thu 17:00 08:30
night-service day Fri 17:00 08:30
night-service day Sat 23:59 23:59
night-service weekday 17:00 08:30
night-service weekend 23:59 23:59
keepalive 30 auxiliary 30
timeout interdigit 4
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message XXXXXXXXXXXXX
edit DN through Web:  enabled.
edit TIME through web:  enabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp 7960 May 05 2010 17:37:06
transfer-system full-consult dss
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

The two commands I have been playing with right now are the two that are in bold, currently I am getting some little success in this setup, but still the issue exists.

Any thoughts or suggestions you have on this would be of great help.

Cheers,

David.

[Mili Daftary-Shah]

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html

Please remove the transfer-digit command, it is optional and not required.

so now the issue is present in only transfering the calls to another CME via wan link ??

The configuration says it is consult..and so i am assuming all tests are done with consult transfer.

What is the communcation between one cme to another ? H323 ? SIP ?

I tested this on my lab setup and do not see the issue.

please send me your full config - sh run at mdaftary@cisco.com

[alinewhorizons]

Hi mdaftary,

I have an issue with CME/CUE Scenario,

When a call comes from outside ( PSTN ) it's directly going to aa and if the caller has requested an extension it will be forwarded with no issue but if the receipt didn't answer the call and the caller disconnected it will remain ringing on the phone. Any idea ?

and one more thing that i am having an issue with paging that if there is any internal active call and whoever made a pagging it will corrupt the active call,

Thanks in advanced.  

[keglass]

Ali,

I recommend you also post this to the Cisco Support Community for more help with troubleshooting and problem solving.

Search - Cisco Support Community

Kelli Glass

Moderator for Cisco Customer Communities

[Audy Bautista]

I have the same issues on a UC560 and UC520 except:

• During the call the Receptionist and the caller can still hear the ringing of the transferred call

- in my case only the receptionist here's the ringing

• If the internal extension picks the call up it stops ringing

 - the ringing continues regardless even if I transfer the call AND with the first call on hold, and also when I pick up the first call. Receptionist hears the ringing the whole time

Client e-mails me every single day to vent. Been working with Cisco support, but nothing yet. Next step is to run some ephone debugging which I will do on Friday.

Audy Bautista

Network Infrastructure & Security Team (NIST)

Richard Fleischman & Assoc., RFA

http://www.rfa.com

Technology Consulting / Business Continuity Services

Cell: 646-210-0935

Direct: 212-659-4833

ServiceDesk / NOC: 212-867-4600

[Mili Daftary-Shah]

What IOS and CME version ? and phone firmware ?