10-17-2016 07:30 AM - edited 03-19-2019 11:43 AM
Hello,
I am working with Unity Connection 10.5. Everything seems to be working, but one annoying little thing --- When a user decides not to record a custom greeting, the system does not announce their phone number or user name to the caller leaving a message.
Instead of "Sorry, <directory number> is not available...." or "Sorry, <user name> is not available....", the caller hears "Sorry, is not available...."
I cannot find a clear reference for how to adjust this; every search I do seems to end up with configuring call handlers, which is not what I am trying to do.
Any help would be greatly appreciated.
Solved! Go to Solution.
10-17-2016 07:36 AM
By default UCXN will announce either recorded name (not greeting) if recorded, if not it will do TTS conversion of the Display name. So, if nothing is heard in place of the name make sure the user did not record blank "recorded name" and that display name is populated.
10-17-2016 08:34 AM
Hi there,
I agree with my friend Chris here (+5 Chris!)
I would use this excellent tool from the great suite of Unity Tools (use the ** reset" feature **) to delete the recorded name as it sounds like the user probably recorded a second of silence.
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose. For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
This should allow you to just delete the one voice name recording and the default displayname will then be used for them as detailed nicely by Greeshma from Cisco as shown below;
"This is the normal behavior which is the feature of TTS (text to speech).
Cheers!
Rob
10-17-2016 07:36 AM
By default UCXN will announce either recorded name (not greeting) if recorded, if not it will do TTS conversion of the Display name. So, if nothing is heard in place of the name make sure the user did not record blank "recorded name" and that display name is populated.
10-17-2016 08:08 AM
Chris,
Thanks for your help. The user is LDAP synchronized, and the Display Name field is definitely populated. I am not sure if a blank recorded greeting was created or not, but on the Edit User Basics for this user, when I initialize the java app for Play/Record Recorded Name, there is nothing available to play.
Where do I look to verify TTS is enabled? I did not find it is serviceability or Enterprise Parameters.
Under Advanced>Conversations, "Use Text To Speech to Read Display Names When No Recording Is Available" is checked.
Thanks again
10-17-2016 08:34 AM
Hi there,
I agree with my friend Chris here (+5 Chris!)
I would use this excellent tool from the great suite of Unity Tools (use the ** reset" feature **) to delete the recorded name as it sounds like the user probably recorded a second of silence.
Unity Connection Bulk User Delete
For resetting users you have the option of emptying the mailbox, resetting greetings, deleting voice names, resetting passwords, removing private lists and a number of other options you may choose. For installations where the user base “changes over” frequently such as schools this may be a nicer option. This option is also allowed for CoRes installations since it does not involve the removal of user objects from the Connection database.
http://www.ciscounitytools.com/Applications/CxN/BulkUserDelete/BulkUserDelete.html
This should allow you to just delete the one voice name recording and the default displayname will then be used for them as detailed nicely by Greeshma from Cisco as shown below;
"This is the normal behavior which is the feature of TTS (text to speech).
Cheers!
Rob
10-17-2016 08:41 AM
That did it -- unchecking that box causes the system to provide the extension number, which is what I was after. I am still not sure why it would not read the Display Name.
Thanks!
02-03-2018 06:08 PM
Do we have any third option to achieve this..
means don't delete display name an don't uncheck the global parameter.. but only extention no should be played..
Thanks & Regards
02-03-2018 06:10 PM
don't use recorded name as well..
10-21-2021 05:26 PM
Read through but didn't find the way to fix it! My CUC 12.5 is not generating the default recorded name at all, not from the display name nor from the extension. Simply, it just plays nothing. How to fix it?
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