PLM invalid username or password

[Nishad Ismail]

I recently migrated the CUCM from 6.1.5 to 11.x using Prime collaboration deployment

I am unable to login in to PLM, Error "invalid username or password"

When i check with command to just make sure the actual username it was "ccmadministrator",  able to login in to cucm page via username "ccmadministrator"

any solutions ?

[Steffen Lehmann]

Nishad, i guess you are trying to logon to a CUCM co-resident PLM, right?

Try the steps below:-

- Go to the OS Administration webpage > Security > certificate management > and regenerate the IPSec certificate on the publisher.

NOTE: please download the certificate at your system, before regenerating it.

- Restart the DRF Master and Local services on the Publisher and Subscribers.
4. Attempt to login again. If still failing, open a TAC Case

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur95552/?referring_site=bugquickviewredir 

Steffen

[Nishad Ismail]

Dear Steffan,

PLM am using from the CUCM

certificate regenerate & DRF reboot are not worked

i resetted the PLM user password from the OS admin CLI ,and works for me