Presence IP Phone Messenger - Unable to view contacts

[Paul Tursan d'Espaignet]

I have integrated Cisco Unified Presence 7.0 with CUCM 7.0 and successfully have all aspects of CUPC working.

On CUPS I have enabled the IP Phone Messenger service, and configured the appropriate Application userid and password.

On CUCM I have created the appropriate Application UserID, associated Handsets and made part of the Enable CTI Control of All Devices group.

I have also created a phone service with the URL http://<CUPS-IP-ADDRESS-HERE>:8081/ippm/default?name=#DEVICENAME#

and subscribed the relevant phones to this service.

Users are associated with both the Phone Device and the Line Appearance, and Primary Extension is configured in the user profile.

I am able to login using the PIN of the users successfully, however when I try and access the Contacts menu, I get "Requesting...." which attempts to load indefinitely. Eventually the request times out - but no error messages.

I manually added contacts via the Web User Options page, and confirmed that CUPC is working fine for these exact same users.

Has anyone experienced this behaviour before?

[Joseph Martini]

That's interesting since you can login to the service  your able to connect to the CUPS server  using HTTP so it's not blocked and CUPS is responding.  I would collect the Cisco Tomcat logs from the CUPS server to see what's going on internally on the CUPS server for the specific URL being requestef for contacts.  A packt capture between the phone and CUPS server would show you the requested URL too to start looking through the Cisco Tomcat logs.