Hey Ray,
I've seen issues where the Active Conversation Windows doesn't close after a call has ended, but not where it pops up without any calls being made.
To better understand the issue, please answer the following:
How often is this reproducible:
Does this happen when the end user uses CUPC in Soft Phone Mode as well:
Is Extension Mobility enabled for the desk phone she is controlling:
For troubleshoot this issue, we need to set the logs in debug level so that going forward if this happens again, we can capture this in the logs and identify where the call is being generated which causes the Active Conversation Window to pop up:
On Call Manager:
Set CCM and CTI Logs on Call Manager to Detailed: CCM Serviceability -> Trace -> Configuration -> Choose the Server where the Desk Phone is Registered -> CM Services -> CTI and then CCM for both to Detailed
On the Affected Users's CUPC
Click on Help -> Enable Detailed Logging
Exit out and then relogin to CUPC for detailed logging to take affect.
Now whenever the end user complains about the Conversation Window popping up, have her note down the detail of the Incoming or Outgoing Number and the time of the event.
Then Collect the Call Manager logs for that windows including 10 mins prior to the event and also have the end user generate the detailed PRT by clicking on Help -> Create Problem Report
That will help isolate the issue better.
Best Regards,
Jas
