08-12-2013 06:37 AM - edited 03-19-2019 07:07 AM
Hi
I am running CUCM 9.1, CUEAC 9.1 and CUP 9.1. My problem is when i log into the attendant console client, my presence status for all users is showing as "unknown". I have configured the Presence server with the ip address of the CUEAC server
System > Security > Incoming ACL >
From the CUEAC server, when i test CUP connectivity, it passes also.
From the CUEAC client, when i select a user from the directory there is a ? in the presence field. When i hover over it, it says the presence status is unknown.
has anyone come accross this before?
Thanks,
Derek
10-31-2013 03:34 PM
Hi Derek
Did you manage to fix this
thanks
shameer
01-29-2014 06:19 AM
Hello,
did you manage to fix the issue?
I'm having presence unknown status for all my contacts.
thanks
Lorenz
01-29-2014 06:38 AM
Hi Lorenz
I did the same which Derek suggested
configured the Presence server with the ip address of the CUEAC server
System > Security > Incoming ACL > and add the Server IP on Outgoing ACL as well
Also I was having Wrong Domain Name on CUBAC Server Presence server config
CUPS Connectivity > Proxy Domain (Should match the SIP domain)
after correcting the domain and restaritng the server solved my issue
Thanks
shameer
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