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Prevent callers from leaving VM for uninitialized mailboxes?

David Hailey
VIP Alumni
VIP Alumni

I'm pretty certain that I know the answer to this question but I'll put it out there...

Does anyone know of a setting in Unity Connection that would prevent callers from leaving voice messages in uninitialized mailboxes?

Scenario:  Admin creates a new subscriber mailbox for John.  Before John is able to set up his voicemail, he receives a call and the caller is forwarded to his VM.  At this point, you want to prevent the caller (via Unity Connection settings) from leaving a message for John.

I haven't seen any system level settings that would provide that functionality.  Anyone know of something I'm missing?

Hailey

1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

Hailey-Man,

Hope life is treating you my friend! Just think Spring is

not too far off, so you'll be back on the open road

There is no setting that I've found that sets this like in the

"old" Octel days...hahahahahahaha! We use this method on occasion.

It's not perfect but it does work.

On the Template for the Users you are creating;

We leverage the Alternate Greeting > No End date and time >

Callers hear System Message > after Greeting action "Hang up"

This works like the uninitialized set up used to in Octel wherein no

messages can be left. Once the User goes through the First Time

Enrollment the Alternate Greeting must be turned off.

Cheers!

Rob