02-20-2014 03:30 AM
Hi,
We have an issue with Prime Collaboration Assurance to manage the CUCM cluster.
When we discover the CUCM cluster we receive a state 'undiscoverable' for all servers in the cluster with status reason:
'Failed to manage the device. Do a re-discovery.'
We have configured the application users for HTTP/JTAPI access and the SNMP settings as stated in the deployment guide and docwiki document.
Unity Connection and SRST Voice gateway are discovered and in a managed state.
CUCM version is: 9.1.2.11900-12
Prime Collaboration Assurance Version is: 9.5.34267
Any idea how to troubleshoot/debug this?
Thanks
Luk
02-20-2014 06:18 AM
Hi Luke,
This could be firewall or wrong publisher credentials. I recommend you open a TAC case to have them go through the steps to review the deployment.
Regards,
Jim Whitten, Product Manager
02-20-2014 05:51 PM
Hi Luk,
this could be due to the bug
Devices may go to UNDISCOVERABLE state in Prime Collaboration
Known Affected Releases: | (1) |
regds,
aman
03-27-2014 08:07 PM
I have same problem with CPCA 10, CUCM 10,
When we discover the CUCM cluster, some CUCM node discovered and in a managed state but some CUCM discorer fail, we receive a state " unsupported "
all CUCM ( pub and sub ) verify SNMP,HTTP(s), JTAPI " pass "
Any idea how to troubleshoot/debug this?
thanks
03-28-2014 05:02 AM
Hi,
I was just referring the bug even though it is not related to your versions.
Just have a look if it helps.
regds,
aman
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