Problem Installing ViewMail 8.5

[bret.wuelfing]

I have recently installed Unity Connection v8.5 for Single-Inbox

, and using Secured Messages.  When a voicemail is left, only a decoy message is sent to the

End-Users' Outlook Inbox.  I need to install VMO 8.5

(6) to enable the End-User to Listen to the Message (to be played from Connection

).

Early in the process of Launching the VMO Add-In for Outlook, once I enter the User Information, I then click on the "Test" button and get the following message:

"Voicemail Server Returns Error:  Contact System Administrator"

So, any ideas???

Thanks!

[Bradford Magnani]

Hi Bret,

I would enable the VMO client diagnostics and repro the problem and take a look at what they're indicating.

Brad

[bret.wuelfing]

Hi Brad,

Not familiar with VMO Client Diag's...   Can you give me some detail for enabling it?   I will continue to look as well.

Thanks!

-Bret

[Bradford Magnani]

Bret, they're enabled in Outlook.  Check the box to enable the diagnostics.  Repro, then click "Email Log Files" and it'll gather them automatically and you can crack them open and take a look.

Hope that helps,

Brad

[bret.wuelfing]

Hi Brad,

Just got it corrected.  A little embarrassing - but here's the deal.

VMO during install wants user credentials.  The password it wants is the Web App password.  This was all correct, but there was a checkbox in Password Setting for the "Web" that wanted the user to "Change Password upon login".    THAT WAS MY PROBLEM.

How I ended up finding that, a co-worker suggested to log into the Web Inbox for that user (/ciscopca).  And upon entering the password - it immediately notified me that it wanted me to change the password to login...   (a-HA!).

The VMO gave me no such "warning"...

So I went in and unchecked that checkbox for "change password"...

Re-launched VMO install - and all was good.

Thanks for your Time!!!

Regards,

-Bret

[Bradford Magnani]

Great!  Glad you were able to track it down

Brad