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"Remove All Associated" : CUCM ver 10.5.2.13043-3 : How to remove Device Associations

samarawickrama
Level 1
Level 1

Hi,

I have searched a particular device (IP phone MAC) in CUCM (ver-10.5.2.13043-3) and press the "Remove All Associated" button to remove the device from the lines/directory numbers (because the user has multiple lines. see the image attached). THIS REMOVE ALL THE DEVICES (Many MAC addresses) FROM THE APPLICATION USER. I thought this feature is to remove the searched device from all the associated lines/directory numbers. This can be replicated as follows. The danger is, if this application user is associated to UCCX (contact center), then all the associated devices associated with agents will be removed due to this functionality which will down the contact center.

------------------------------------------ how to replicate the issue ------------------------------------------------
i) Choose ‘Application User’ screen from ‘User Management’ drop-down menu.
ii) Choose the appropriate ‘Application User Profile’ from the screen presented.
iii) Choose ‘Device Association’ on the right from the ‘Application User Configuration’ screen
iv) In the ‘Device Association’ screen, find the desired device using the search window.
v) Select the correct devices by ticking the right box.
vi) Click on ‘Remove All Associated’.

The last step has resulted in ‘ALL’ associations being removed – not just the selected ones.

A) Is this function correct or is it a bug? Isn't it suppose to remove only the selected associations?

B) What is the function of ‘Remove All Associated’ button?

11 Replies 11

Manish Gogna