Thank you for your response. We have Unity Connection version 9.1(1). Currently we have configured a main company number as an auto attendant that goes to voice enabled directory handler. When customer dials main number it goes to directory handler and plays custom greeting. Customer can say the name of the employee or department and the call will be transferend.
Now the requirement is, when customer says the name of the employee or department we want to record it so that we will come to know what customer has said.
Please rate helpful posts and if applicable mark "Accept as a Solution". Thanks, Vaijanath S.