Remove US English greeting from Unity Connections 7.1.5

[rfawns]

We have migrated a Unity 4.0.5 to Unity Connections 7.1.5. When we try and change the greeting, it promps us with the option to record in US English or UK English.

Can we remove the option for US English prompt?

[Rob Huffman]

Hi there,

This answer is from Mr.Lindborg himself

https://supportforums.cisco.com/message/3159270#3159270

Cheers!

Rob

[rfawns]

Hi Rob,

As far as we can see all the language settings are set for " use system default".

Is this an individual user setting or can we change it globally, and sorry to sound dumb but where exactly do we set it, as we have tried changing all we can.

Thanks, Rod.

[rfawns]

Hi Rob,

I changed the language setting to "inherit language from Caller" on the Systen Directory handler, and all is working now. No prompt for US English.

Once the User accesses their mailbox setting and have gone past the point where there used to be 2 choices, US and UK, even if I change the setting back to default or UK English it doesn't change on the users mailbox - it stays at UK English only.

It only appears to effect new users.

Thanks for your help.

Rod

[Rob Huffman]

Hey Rod,

Not a dumb question at all my friend ...I am fuzzy on this as well

I can't confirm this as we don't run a multi language setup;

Recording Greetings in Multiple Languages

With a Cisco Unity Connection multilingual system, you can give users the option of providing greetings in multiple languages when the greeting language for the primary call handler of the user is inherited. For example, if Connection is set up to provide prompts in French and Spanish, it is possible to record the standard greeting in both languages so that Spanish- and French-speaking callers can hear the greeting in their own language.

To enable this option for an individual user or a template, select the Language Callers Hear: Inherit

So I figure to disable;

Language From Caller setting on the User/User Template Edit Message Settings page. (this is where the specified English (UK) could be set)

If a greeting is not recorded in a language that the system provides, Connection plays the system default greeting for calls that are associated with that greeting. Note that this feature is not available with the voice-recognition conversation.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac040.html#wp1275898

Cheers!

Rob

[Rob Huffman]

Hi Rod,

Thanks for posting back with your results (+5) Much appreciated

Cheers!

Rob