03-07-2014 03:55 AM - edited 03-19-2019 07:59 AM
Dear All,
I am using cisco UCCX and CUCM version 8.5. in which i have deployed one main IVR with Unified CM Telephony Trigger 1124 in which IVR goes into different options (e.g press one for new orders etc) before the call lands on a particular CSQ. My client now wants a feature in reporting to see traces that from a particular CLI which options are being pressed or say how many callers reaches or press different options (e.g new order 1 and then goes to agent or how many callers reach option 2 (say listen details) and before landing on any queue dissconnects the call. in historical reporting it shows the total calls on 1124 and the CSQ status. Please suggest a way i can do that.
your co-operation in this matter will be highly appreciated.
Best Regards,
Bureera Sabir
Solved! Go to Solution.
03-07-2014 06:44 AM
Bureera,
This is commonly asked on the contact center forum and the most common answer is to do this by setting variables and then looking CCDR report. Here is similar thread (there are many more):
https://supportforums.cisco.com/message/3653142#3653142
HTH,
Chris
03-07-2014 06:44 AM
Bureera,
This is commonly asked on the contact center forum and the most common answer is to do this by setting variables and then looking CCDR report. Here is similar thread (there are many more):
https://supportforums.cisco.com/message/3653142#3653142
HTH,
Chris
03-09-2014 09:28 PM
Thank u chris the mentioned thread is help full i'll start implementing the script by using the method in below mentioned link
https://supportforums.cisco.com/discussion/10873966/tracking-options-pressed-ccx#3051693
Best Regards,
Bureera Sabir
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