Request for Help: Just received 100 new DIDs from our PSTN. I can call out using those new DID numbers, but no one can call in.

[Taylor Burriesci]

Hello,

I just received 100 new DID numbers from our PSTN. I configured a phone with one of the new DID numbers, I can call anyone outside of the network and reach them fine. When I use my cell phone to call that DID number, it doesn't connect to it. It doesn't ring the phone, nor does it reach the voicemail. Any thoughts on what I am missing? Do I need to change something on the SIP Trunk? 

When I use the Dialed Number Analyzer it does say "Route this partition." 

CUCM Verison 11.0.1

Any advice or direction is greatly appreciated! 

Sincerely,

Taylor 

[Jaime Valencia]

Do you see the calls in the debugs from your GW/CUBE?

[jrsteele21 · Accepted solution]

DNA will not show you inbound calling.  Also, as Jaime said, look at your debugs and then you probably have a destination-pattern incorrect on your dial-peer to CCM or you have the wrong inbound digits on the trunk or don't have the PT in your inbound CSS that matches the number coming in.

[Taylor Burriesci]

Hello,

You are correct, it was an issue with my dial plan on my ISR/CUBE. I ran the logs of the new DID and compared them to the logs of a known current DID and noticed the difference. I added them into e164 dial plan and now everything is working.

Thank you everyone for pointing me in the right direction

Sincerely,

Taylor

[waqas sardar]

Share "debug isdn q931" for incoming call.