Return& Undelivered email notification

[skilambi]

I have a customer Unity 4.0.4 with Domino Notes,and all undelivered email and return receipts are being delivered to Unity and can be notified through the phone, the customer does not have TTS so he can't listen to them but he gets notified of it, now I know with outlook there is a setting to turn off notification for return receipt, and I tried that and we rebooted Unity but it does not work suprisingly I did not find that setting in the advanced settings tool under conservation like I used to have it in xchange so I went to the registry and changed it to 1 but it still does not work

[sholter]

Lotus groups all receipts, including both read receipts and non-delivery receipts (NDRs), as type "Reports". Unity can't separate them in an efficient way, so you can't turn off notification of read receipts without also turning off notification of NDRs. It's all or nothing.

[skilambi]

Thanks for the information, I went ahead and opened a case with TAC and they mentioned the same thing too. the only way around this to put a filter in Lotus to move NDR,receipts to another folder other than the Inbox folder so that Unity can't read them

[jones_amy]

So how do you turn them both off?

[sholter]

I've been off the Domino integration project for a couple of years, so my knowledge is getting horribly rusty. So try this out first before you accept it as correct, okay?

You want to exclude all messages of type "Reports" from your voice inbox. To do that, use Domino Designer to modify the mail template "ucnotes5.ntf". (I think this is the right file to edit, regardless of whether you are using Domino R5 or R6.) In the template, edit the UCInbox view as follows:

The default value for the UCInbox selection formula is:

SELECT UCInbox = "1"

Change the selection formula to:

SELECT UCInbox = "1" & Form <> "Reports"

This should cause Unity to ignore all messages that are typed as "Reports".

Like I say, I have not tested this exact thing myself, but I think it will work. Let me know if I got it right.

[jones_amy]

Many thanks...We got it to work with this:

Delivery reports, non-delivery reports and read receipts all have different form names, but all share the same "MessageType" of "Report".

We Filtered the view you described, but with the criteria I described,

SELECT UCInbox = "1" & MessageType != "Report"

will give us the desired functionality:...Delivery reports, Non-delivery reports and read receipts left out of the ($UCInbox) view and therefore out of the voicemail inbox.