RTP capture issue

[Satya Siba Sundar Mishra]

Hi all,

I want a small information regarding voice recording. Does cisco recomend use of Span/Rspan feature to capture voice? if not what is the best solution for voice recording in a cal center envirnoment?

[Christos Georgiadis]

Hi Satya,

Here's the introduction on the callmanager recording feature

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1054230

The guide is really good and it explains how the recording works in callmanager.

Let me know if this helps,

Christos