Shared phone service dilemma

[House Cat]

Greetings all,

We would like to move from enhanced licenses to CUWL.

I'm having troubles to offer User Self Service and Provisioning for shared phone owners. One shared phone, has one directory number, one shared email and 4 user personal emails and 4 user ids.

Will i run into SSO issues if auth by shared email id?

What would you do?

[VoIP Engineer · Accepted solution]

I believe the normal answer to shared phones is extension mobility.  You could create four EM profiles for that all have the same number (or at that point give them different numbers).  You'd associate those profiles with users, and then the users could log into and out of that single phone.