09-11-2007 02:39 PM - edited 03-18-2019 07:48 PM
I have a set of switches that are not recognized by Emergency Responder. I see the SNMP traffic going back and forth but the ports or phones don't show. Any ideas?
09-12-2007 10:13 AM
Do you have SNMP defined on the switches, CER server and CM server?
Does the CER show the ports but they are simply blank without the phone information?
Make sure your integration for CM on CER is setup properly and that you can see the CTI servers in the group.
Chris
09-12-2007 10:26 AM
SNMP is defined in all three locations. I am receiving SNMP from certain switches as well as phone information. I notice that all of the switches not showing up are 3560 8-port switches and although the SNMP responds, it does not provide any port information. The release notes say this switch is suppose to be compatible with the 2.0 version, but I am not sure about 1.3(2) which is what I have.
09-18-2007 09:26 AM
The 8-port 3560 is not interoperable with version 1.3.2. It is operable with version 2.0.
10-11-2007 07:20 AM
Is 2.0 available to the public yet? I went to the download area for CER and the latest version available for download is 1.3.2 dated november 2006. We are experiencing the exact problem described here.
10-11-2007 09:59 AM
I don't know. What I have been told is that the 2.0 version is on a Linux platform. I had to hard code those phones into a certain ERL.
10-11-2007 10:13 AM
Excellent! That was the same work around that my Qwest tech suggested.
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