09-07-2012 07:48 AM - edited 03-19-2019 05:30 AM
Cisco Forum:
By any chance, might you know what the RTMT trace files reasons are for the below? I'm chasing a called Directory Number for which the IP Phone does not ring and the call goes directly to Unity Connection voicemail. The end user says the phone is not forwarded, etc. It just does not ring then they get the MWI of a new message.
The RTMT trace shows the call seemingly pointed to the DN but immediately forwarding to voicemail. Between the two occurrences are the line items below. I've yet to produce a Google search that defines what "2" (or another other digits) might be regarding the reason for the call redirection.
Thank you for your comments.
Dan
lastRedirectingReason=2
originalCdpnRedirectReason=2
09-07-2012 08:35 AM
Hi Dan,
Here are the Reason Codes for Busy, CFNA & CFWDALL. It looks like the user was on the phone
when a call came in and went directly to voicemail. I just tested these out and captured them as I went
along. Sometimes the MWI can be slightly delayed so this is a pretty common question from users.
"Hey...I was sitting here at my desk and my RED message lamp went on....
I missed the call and my phone didn't ring at all"
This used to happed to us on our old Octel as well
Call to a Busy DN - CFB
09:24:34, New Call, CalledId=5126, RedirectingId=5126, Origin=16, Reason=2, CallGuid=A8D82689ADB947708076173B9675D535, CallerName=Rob Huffman, LastRedirectingId=5126, LastRedirectingReason=2, PortDisplayName=CallManager-1-005,[Origin=Invalid],[Reason=Invalid]
09:24:35, AttemptForward
09:24:35, State - AttemptForward.cde!Dummy
09:24:35, Event is [NULL]
09:24:35, PHTransfer
09:24:35, State - PHTransfer.cde!LoadInfo
09:24:35, Event is [PCTREnabled]
09:24:35, State - PHTransfer.cde!RunRoutingRules
09:24:35, Event is [NULL]
09:24:35, ConvRoutingRule
09:24:35, State - ConvRoutingRule.cde!ConvRoutingRules_LoadInfo
09:24:35, Event is [TrueEvent]
09:24:35, PHGreeting
09:24:35, State - PHGreeting.cde!PlayGreeting
09:24:35, Call answered if needed
09:24:35, Playing greeting for Subscriber: bob
09:24:40, No DTMF received
09:24:40, Playing greeting for Subscriber: bob
09:24:40, Event is [RecordMsgEvent]
09:24:40, State - PHGreeting.cde!RecordMsg
09:24:49, Event is [NULL]
09:24:49, State - PHGreeting.cde!RunEditMsg
09:24:49, -->MessageEditing
09:24:49, State - MessageEditing.cde!CheckMsgMenuOpt
09:24:49, Event is [EditMessageMenuEvent]
09:24:49, State - MessageEditing.cde!PlayEditMenu
09:24:49, Event is [HangupEvent]
09:24:49, State - MessageEditing.cde!CheckMsgLength
09:24:49, Event is [ManyEvent]
09:24:49, State - MessageEditing.cde!SendMsg
09:24:49, Event is [TrueEvent]
09:24:49, State - MessageEditing.cde!ConfirmSend
09:24:49, Event is [HangupEvent]
09:24:49, <--MessageEditing
09:24:49, Event is [HangupEvent]
09:24:49, Idle
This is a Forward No Answer - CFNA
09:26:40, New Call, CalledId=5126, RedirectingId=5126, Origin=16, Reason=4, CallGuid=F65164E144E047FFB75F6343A68D6D3D, CallerName=Rob Huffman, LastRedirectingId=5126, LastRedirectingReason=4, PortDisplayName=CallManager-1-004,[Origin=Invalid],[Reason=Invalid]
09:26:40, AttemptForward
09:26:40, State - AttemptForward.cde!Dummy
09:26:40, Event is [NULL]
09:26:40, PHTransfer
09:26:40, State - PHTransfer.cde!LoadInfo
09:26:40, Event is [PCTREnabled]
09:26:40, State - PHTransfer.cde!RunRoutingRules
09:26:40, Event is [NULL]
09:26:40, ConvRoutingRule
09:26:40, State - ConvRoutingRule.cde!ConvRoutingRules_LoadInfo
09:26:40, Event is [TrueEvent]
09:26:40, PHGreeting
09:26:40, State - PHGreeting.cde!PlayGreeting
09:26:40, Call answered if needed
09:26:40, Playing greeting for Subscriber: bob
09:26:45, No DTMF received
09:26:45, Playing greeting for Subscriber: bob
09:26:45, Event is [RecordMsgEvent]
09:26:45, State - PHGreeting.cde!RecordMsg
09:26:55, Event is [NULL]
09:26:55, State - PHGreeting.cde!RunEditMsg
09:26:55, -->MessageEditing
09:26:55, State - MessageEditing.cde!CheckMsgMenuOpt
09:26:55, Event is [EditMessageMenuEvent]
09:26:55, State - MessageEditing.cde!PlayEditMenu
09:26:55, Event is [HangupEvent]
09:26:55, State - MessageEditing.cde!CheckMsgLength
09:26:55, Event is [ManyEvent]
09:26:55, State - MessageEditing.cde!SendMsg
09:26:55, Event is [TrueEvent]
09:26:55, State - MessageEditing.cde!ConfirmSend
09:26:55, Event is [HangupEvent]
09:26:55, <--MessageEditing
09:26:55, Event is [HangupEvent]
09:26:55, Idle
Call Forward All to VM - CFWDALL
09:29:49, New Call, CalledId=5126, RedirectingId=5126, Origin=16, Reason=8, CallGuid=3691A86D05BA4A08A3FFD009E416DFA4, CallerName=Rob Huffman, LastRedirectingId=5126, LastRedirectingReason=8, PortDisplayName=CallManager-1-002,[Origin=Invalid],[Reason=Invalid]
09:29:49, AttemptForward
09:29:49, State - AttemptForward.cde!Dummy
09:29:49, Event is [NULL]
09:29:49, PHTransfer
09:29:49, State - PHTransfer.cde!LoadInfo
09:29:49, Event is [PCTREnabled]
09:29:49, State - PHTransfer.cde!RunRoutingRules
09:29:49, Event is [NULL]
09:29:49, ConvRoutingRule
09:29:49, State - ConvRoutingRule.cde!ConvRoutingRules_LoadInfo
09:29:49, Event is [TrueEvent]
09:29:49, PHGreeting
09:29:49, State - PHGreeting.cde!PlayGreeting
09:29:50, Call answered if needed
09:29:50, Playing greeting for Subscriber: bob
09:29:54, No DTMF received
09:29:55, Playing greeting for Subscriber: bob
09:29:55, Event is [RecordMsgEvent]
09:29:55, State - PHGreeting.cde!RecordMsg
09:30:06, Event is [NULL]
09:30:06, State - PHGreeting.cde!RunEditMsg
09:30:06, -->MessageEditing
09:30:06, State - MessageEditing.cde!CheckMsgMenuOpt
09:30:06, Event is [EditMessageMenuEvent]
09:30:06, State - MessageEditing.cde!PlayEditMenu
09:30:06, Event is [HangupEvent]
09:30:06, State - MessageEditing.cde!CheckMsgLength
09:30:06, Event is [ManyEvent]
09:30:06, State - MessageEditing.cde!SendMsg
09:30:06, Event is [TrueEvent]
09:30:06, State - MessageEditing.cde!ConfirmSend
09:30:06, Event is [HangupEvent]
09:30:06, <--MessageEditing
09:30:06, Event is [HangupEvent]
09:30:06, Idle
Cheers!
Rob
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
09-07-2012 09:29 AM
Rob:
Thank you for the wonderul and complete response. I observed how the reason codes changed for each of your calls. Those provided pretty definitive information for each call. Thank you.
By the end of next week I'll have a functional Cisco C200 VMware server with Call Manager, Unity Connection, Presence, & Contact Center next to me at my desk. I look forward in building and testing items just as you did. I look forward to RTMT trace files that don't have thousands of line items too.
Thank you for your effort and response.
Dan
09-07-2012 09:56 AM
Hey Dan,
You are most welcome my friend
Just for your future reference these traces came from the tool listed below. It's
one of the many awesome tools from the great suite of "Unity Tools". Every time
I use one of them to solve an issue or help bulk edit, delete, reset or so many other
things, I thank Jeff and the peeps @ the BU for taking the time to design and build
them all!
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob
PS: it sounds like you'll be in full test mode by the end of next week with
your new lab. WooHoo!!
"Every fool's got a reason to feelin' sorry for himself" - Springsteen
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