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Trace This: Call Manager RTMT

Dan Rufer
Beginner
Beginner

Cisco Forum:

By any chance, might you know what the RTMT trace files reasons are for the below?  I'm chasing a called Directory Number for which the IP Phone does not ring and the call goes directly to Unity Connection voicemail.  The end user says the phone is not forwarded, etc.  It just does not ring then they get the MWI of a new message.

The RTMT trace shows the call seemingly pointed to the DN but immediately forwarding to voicemail.  Between the two occurrences are the line items below.  I've yet to produce a Google search that defines what "2" (or another other digits) might be regarding the reason for the call redirection.

Thank you for your comments.

Dan

lastRedirectingReason=2

originalCdpnRedirectReason=2                                                                                

3 Replies 3

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Dan,

Here are the Reason Codes for Busy, CFNA & CFWDALL. It looks like the user was on the phone

when a call came in and went directly to voicemail. I just tested these out and captured them as I went

along. Sometimes the MWI can be slightly delayed so this is a pretty common question from users.

"Hey...I was sitting here at my desk and my RED message lamp went on....

I missed the call and my phone didn't ring at all"

This used to happed to us on our old Octel as well

Call to a Busy DN - CFB

09:24:34, New Call, CalledId=5126,  RedirectingId=5126,  Origin=16,  Reason=2,  CallGuid=A8D82689ADB947708076173B9675D535,  CallerName=Rob Huffman,  LastRedirectingId=5126,  LastRedirectingReason=2,  PortDisplayName=CallManager-1-005,[Origin=Invalid],[Reason=Invalid]

09:24:35, AttemptForward

09:24:35, State - AttemptForward.cde!Dummy

09:24:35, Event is [NULL]

09:24:35, PHTransfer

09:24:35, State - PHTransfer.cde!LoadInfo

09:24:35, Event is [PCTREnabled]

09:24:35, State - PHTransfer.cde!RunRoutingRules

09:24:35, Event is [NULL]

09:24:35, ConvRoutingRule

09:24:35, State - ConvRoutingRule.cde!ConvRoutingRules_LoadInfo

09:24:35, Event is [TrueEvent]

09:24:35, PHGreeting

09:24:35, State - PHGreeting.cde!PlayGreeting

09:24:35, Call answered if needed

09:24:35, Playing greeting for Subscriber:  bob

09:24:40, No DTMF received

09:24:40, Playing greeting for Subscriber:  bob

09:24:40, Event is [RecordMsgEvent]

09:24:40, State - PHGreeting.cde!RecordMsg

09:24:49, Event is [NULL]

09:24:49, State - PHGreeting.cde!RunEditMsg

09:24:49, -->MessageEditing

09:24:49,         State - MessageEditing.cde!CheckMsgMenuOpt

09:24:49,         Event is [EditMessageMenuEvent]

09:24:49,         State - MessageEditing.cde!PlayEditMenu

09:24:49,         Event is [HangupEvent]

09:24:49,         State - MessageEditing.cde!CheckMsgLength

09:24:49,         Event is [ManyEvent]

09:24:49,         State - MessageEditing.cde!SendMsg

09:24:49,         Event is [TrueEvent]

09:24:49,         State - MessageEditing.cde!ConfirmSend

09:24:49,         Event is [HangupEvent]

09:24:49, <--MessageEditing

09:24:49, Event is [HangupEvent]

09:24:49, Idle

This is a Forward No Answer - CFNA

09:26:40, New Call, CalledId=5126,  RedirectingId=5126,  Origin=16,  Reason=4,  CallGuid=F65164E144E047FFB75F6343A68D6D3D,  CallerName=Rob Huffman,  LastRedirectingId=5126,  LastRedirectingReason=4,  PortDisplayName=CallManager-1-004,[Origin=Invalid],[Reason=Invalid]

09:26:40, AttemptForward

09:26:40, State - AttemptForward.cde!Dummy

09:26:40, Event is [NULL]

09:26:40, PHTransfer

09:26:40, State - PHTransfer.cde!LoadInfo

09:26:40, Event is [PCTREnabled]

09:26:40, State - PHTransfer.cde!RunRoutingRules

09:26:40, Event is [NULL]

09:26:40, ConvRoutingRule

09:26:40, State - ConvRoutingRule.cde!ConvRoutingRules_LoadInfo

09:26:40, Event is [TrueEvent]

09:26:40, PHGreeting

09:26:40, State - PHGreeting.cde!PlayGreeting

09:26:40, Call answered if needed

09:26:40, Playing greeting for Subscriber:  bob

09:26:45, No DTMF received

09:26:45, Playing greeting for Subscriber:  bob

09:26:45, Event is [RecordMsgEvent]

09:26:45, State - PHGreeting.cde!RecordMsg

09:26:55, Event is [NULL]

09:26:55, State - PHGreeting.cde!RunEditMsg

09:26:55, -->MessageEditing

09:26:55,         State - MessageEditing.cde!CheckMsgMenuOpt

09:26:55,         Event is [EditMessageMenuEvent]

09:26:55,         State - MessageEditing.cde!PlayEditMenu

09:26:55,         Event is [HangupEvent]

09:26:55,         State - MessageEditing.cde!CheckMsgLength

09:26:55,         Event is [ManyEvent]

09:26:55,         State - MessageEditing.cde!SendMsg

09:26:55,         Event is [TrueEvent]

09:26:55,         State - MessageEditing.cde!ConfirmSend

09:26:55,         Event is [HangupEvent]

09:26:55, <--MessageEditing

09:26:55, Event is [HangupEvent]

09:26:55, Idle

Call Forward All to VM - CFWDALL

09:29:49, New Call, CalledId=5126,  RedirectingId=5126,  Origin=16,  Reason=8,  CallGuid=3691A86D05BA4A08A3FFD009E416DFA4,  CallerName=Rob Huffman,  LastRedirectingId=5126,  LastRedirectingReason=8,  PortDisplayName=CallManager-1-002,[Origin=Invalid],[Reason=Invalid]

09:29:49, AttemptForward

09:29:49, State - AttemptForward.cde!Dummy

09:29:49, Event is [NULL]

09:29:49, PHTransfer

09:29:49, State - PHTransfer.cde!LoadInfo

09:29:49, Event is [PCTREnabled]

09:29:49, State - PHTransfer.cde!RunRoutingRules

09:29:49, Event is [NULL]

09:29:49, ConvRoutingRule

09:29:49, State - ConvRoutingRule.cde!ConvRoutingRules_LoadInfo

09:29:49, Event is [TrueEvent]

09:29:49, PHGreeting

09:29:49, State - PHGreeting.cde!PlayGreeting

09:29:50, Call answered if needed

09:29:50, Playing greeting for Subscriber:  bob

09:29:54, No DTMF received

09:29:55, Playing greeting for Subscriber:  bob

09:29:55, Event is [RecordMsgEvent]

09:29:55, State - PHGreeting.cde!RecordMsg

09:30:06, Event is [NULL]

09:30:06, State - PHGreeting.cde!RunEditMsg

09:30:06, -->MessageEditing

09:30:06,         State - MessageEditing.cde!CheckMsgMenuOpt

09:30:06,         Event is [EditMessageMenuEvent]

09:30:06,         State - MessageEditing.cde!PlayEditMenu

09:30:06,         Event is [HangupEvent]

09:30:06,         State - MessageEditing.cde!CheckMsgLength

09:30:06,         Event is [ManyEvent]

09:30:06,         State - MessageEditing.cde!SendMsg

09:30:06,         Event is [TrueEvent]

09:30:06,         State - MessageEditing.cde!ConfirmSend

09:30:06,         Event is [HangupEvent]

09:30:06, <--MessageEditing

09:30:06, Event is [HangupEvent]

09:30:06, Idle

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

Rob:

Thank you for the wonderul and complete response.  I observed how the reason codes changed for each of your calls.  Those provided pretty definitive information for each call.  Thank you.

By the end of next week I'll have a functional Cisco C200 VMware server with Call Manager, Unity Connection, Presence, & Contact Center next to me at my desk.  I look forward in building and testing items just as you did.  I look forward to RTMT trace files that don't have thousands of line items too.

Thank you for your effort and response.

Dan 

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hey Dan,

You are most welcome my friend

Just for your future reference these traces came from the tool listed below. It's

one of the many awesome tools from the great suite of "Unity Tools". Every time

I use one of them to solve an issue or help bulk edit, delete, reset or so many other

things, I thank Jeff and the peeps @ the BU for taking the time to design and build

them all!

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob

PS: it sounds like you'll be in full test mode by the end of next week with

your new lab. WooHoo!!

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

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