I have a client asking for this feature. If a user signs into their mailbox, listens to their voicemails, they do not logout of the mailbox but they want to be able to hit Zero and then be transferred to the operator. Instead of hearing the rather useless help function. Is this possible? I have a work around of hitting * to exit the mailbox. Then under the conversation tab for the user performing a transfer to the operator after they exit the mailbox. This seems to work OK but I wanted to know if I could hit Zero from within the mailbox. It seems like those are system wide prompts and probably can't be changed but wanted to ask to be sure.
As an alternative, can I do a transfer from within the mailbox. Maybe map to an unused key instead of Zero. That would be OK as well. If not this would be a useful feature to add in the future. Some sort of call handler from within the user's voicemail box.
Thanks in advance.