cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
714
Views
0
Helpful
2
Replies

Turn off MWI and display notification

Laszlo Olah
Level 1
Level 1

Dear Colleagues,

We have been upgraded the CUCM to 9.1 and eliminated the Unity server. Today, one of my colleagues informed me, that his phone shows that he has a message and the MWI is active as well.

Is there a way to reset the his state?

Restart Avnotifier does not count :-)

Thanks,

Laszlo

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame
Hall of Fame

Hi Laszlo,

Maybe the MWI-On/Off are still set up in CUCM...if so;

In  CUCM look up the MW-Off number (Feature>Voicemail>Message  Waiting>Directory Number>Message Waiting Indicator Off )

This  will be a Directory Number like perhaps 2600. Go to the phone, press  the Line button, dial 2600 and the MWI Lamp/Icon will turn off.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

View solution in original post

2 Replies 2

Rob Huffman
Hall of Fame
Hall of Fame

Hi Laszlo,

Maybe the MWI-On/Off are still set up in CUCM...if so;

In  CUCM look up the MW-Off number (Feature>Voicemail>Message  Waiting>Directory Number>Message Waiting Indicator Off )

This  will be a Directory Number like perhaps 2600. Go to the phone, press  the Line button, dial 2600 and the MWI Lamp/Icon will turn off.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

Thank you Rob, it worked.