Turn off MWI and display notification

[Laszlo Olah]

Dear Colleagues,

We have been upgraded the CUCM to 9.1 and eliminated the Unity server. Today, one of my colleagues informed me, that his phone shows that he has a message and the MWI is active as well.

Is there a way to reset the his state?

Restart Avnotifier does not count :-)

Thanks,

Laszlo

[Rob Huffman · Accepted solution]

Hi Laszlo,

Maybe the MWI-On/Off are still set up in CUCM...if so;

In  CUCM look up the MW-Off number (Feature>Voicemail>Message  Waiting>Directory Number>Message Waiting Indicator Off )

This  will be a Directory Number like perhaps 2600. Go to the phone, press  the Line button, dial 2600 and the MWI Lamp/Icon will turn off.

Cheers!

Rob

"When it comes to luck you make your own  " 

- Springsteen

[Laszlo Olah]

Thank you Rob, it worked.