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UC Applications require Usernames to be case sensitive?

Tervis Tumbler
Level 1
Level 1

Whenever Users login to any of the UC applications (UCCX, Unity, UCM, etc.) it requires the username to be case senseitive. How can I change it so that the username is not case sensitive?

3 Replies 3

Jonathan Schulenberg
Hall of Fame
Hall of Fame

The short answer is that you can't change the behavior. The underlying GNU/Linux platform is case sensitive. I believe some of the products, such as CCX, may have enhancement requests to emulate the Microsoft behavior of case insensitive usernames. I wasn't able to find any of these offhand though. If no one else chimes in with specific caveat IDs or alternative options I suggest filing a feature request with your Cisco AM/SE to make your voice heard.

Please remember to rate helpful responses and identify helpful or correct answers.

Craig Cooper
Cisco Employee
Cisco Employee

Hi Tervis,

If you're running CUCM 9.0.1, then you may be encountering CSCub77825, "CUCM enforcing username case sensitivity for ldap authentication".

Kind regards,


Nice catch Craig (+5)! Another day, another bug.