10-27-2011 03:27 PM - edited 03-19-2019 03:52 AM
I have UC 1.2 and am having trouble getting a caller transferred to the proper place using the "Caller input" keys. When a call comes into extension 4200 the caller hears the greeting "Press 1 to be transferred to the User Directory" , "press 2 to routed to the Command Center". If the user presses 2 during the greeting the caller is routed properly, if they wait till the greeting finishes and then presses 2 they hear " I didn't recognize that as a valid entry".
How can I configure this so they are routed properly to the destination I want them to go to?
Thanks.
John
Solved! Go to Solution.
10-28-2011 06:53 AM
Hi John,
This is working as designed. The Caller input is only recognized during
the Greeting. here's a clip;
"Caller input settings define actions that Cisco Unity Connection takes in response to phone keypad keys pressed by callers during a user greeting."
Probably the best you can do here is to either get the recording at 4200 changed to allow enough
time for the caller input choice or on the Greetings page in CUC set the times to reprompt caller
to 1 or more.
Cheers!
Rob
10-28-2011 06:53 AM
Hi John,
This is working as designed. The Caller input is only recognized during
the Greeting. here's a clip;
"Caller input settings define actions that Cisco Unity Connection takes in response to phone keypad keys pressed by callers during a user greeting."
Probably the best you can do here is to either get the recording at 4200 changed to allow enough
time for the caller input choice or on the Greetings page in CUC set the times to reprompt caller
to 1 or more.
Cheers!
Rob
10-31-2011 05:40 AM
Thank Rob,
I changed the greeting (length) and its working fine now.
John
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide