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UCCX advise logged in resources

balmain99
Level 1
Level 1

Hello,

After retrieving the logged in resources using the logged in resources statistic, how can this be reported to the supervisor if email is not an option (since it an Enhanced License) ? 

Perhaps a phone call with a prerecorded message ?

Otherwise an alarm, is there such an alarm available ?

Thanks in advance.

1 Reply 1

anchoudh
Level 9
Level 9

Hi,

Please check the Chapter 3 Alerts in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx85rtmt.pdf

And see if you can achieve the above requirement.

Thanks,

Anand