Hello all,
I would like to know the concept of the agent licensing system for UCCX. For instance,
Configured Licenses:
Package: Cisco Unified CCX Premium
Total IVR Port(s): 300
Cisco Unified CCX Premium Seat(s): 190
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Quality Manager Seat(s): 190
Cisco Unified CCX Maximum Agents: 400
In the above sample license info, "Cisco Unified CCX Premium Seat(s): 190". As per my understanding, Everytime when an agent logins to UCCX (CAD/IPPA/BIPPA), he/she will acquire a premium seat license from the UCCX server.
Now, I would like to know (Based on my understanding) Can only 190 agents can login to CAD concurrently and the 191st agent will not be able to login? If not, what is the concept of agent license?
Please share your thoughts and insights.
Thanks
Bala.
