01-10-2013 10:51 AM - edited 03-19-2019 06:06 AM
Where can I found a field to describe the uccx missed calls in real time? I need the missed call, the calling number, the time, and the queue.
Thanks.
01-10-2013 10:54 AM
ContactCallDetail contains a record for each call. That would contain a 'contactDisposition' field to indicate handled or not etc.
Each queue that the call is sent to generates a record in ContactQueueDetail, so you'd check for rows matching the sessions/sequence/nodeid fields between those two tables.
Regards
Aaron
03-12-2013 12:23 PM
Hello Aaron,
I have looked for in the fields that you recommended, and I haven't found the calling number. How can I solve it.
Thanks,
GB
03-13-2013 10:11 AM
hello Aaron,
excuse me, as you indicated, I found the field "originatorDN" in the table contactCallDetail.
I did an web page that show the lasts missed calls in the contact center.
SELECT originatorDN, startDateTime, contactDisposition, originatorType from contactcalldetail ccd INNER JOIN contactqueuedetail cqd ON (ccd.sessionID = cqd.sessionID AND ccd.sessionSeqNum = cqd.sessionSeqNum AND ccd.nodeID = cqd.nodeID) WHERE contactDisposition = 1 ORDER BY startDateTime DESC
It was successful.
Thanks,
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