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Unable to login to Cisco prime license manager

alalli
Level 2
Level 2

Hi All

Just wondering if anyone has also seen this.

I am trying to login to Cisco Prime License Manager.

It just seems to sit there and never lets me login.

I am able to ssh to the server and login as super user though.

The version number is:  10.5.1.10000-9

The list of services is:

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Resource API[STARTED]
Cisco Prime LM Resource Legacy API[STARTED]
Cisco Prime LM Server[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
Primary Node =true

I am thinking of restarting the Cisco tomcat service and giving it another go.

thanks for any info

Regards

alalli

2 Replies 2

Deepak Rawat
Cisco Employee
Cisco Employee

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur95552/?referring_site=bugquickviewredir

Related Thread:

https://supportforums.cisco.com/discussion/12367926/prime-license-manager-web-page-will-not-load

Regards

Deepak

Manish Gogna
Cisco Employee
Cisco Employee

Hi Alalli,

Yes, restarting Tomcat service is recommended if the page is not loading or gets stuck, for any credentials related error you may try the steps suggested in a similar post below

https://supportforums.cisco.com/discussion/12553606/cannot-log-cisco-prime-license-manager

Manish