Unable to login to Cisco prime license manager

[alalli]

Hi All

Just wondering if anyone has also seen this.

I am trying to login to Cisco Prime License Manager.

It just seems to sit there and never lets me login.

I am able to ssh to the server and login as super user though.

The version number is:  10.5.1.10000-9

The list of services is:

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco Prime LM Admin[STARTED]
Cisco Prime LM DB[STARTED]
Cisco Prime LM Resource API[STARTED]
Cisco Prime LM Resource Legacy API[STARTED]
Cisco Prime LM Server[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
SNMP Master Agent[STARTED]
Primary Node =true

I am thinking of restarting the Cisco tomcat service and giving it another go.

thanks for any info

Regards

alalli

[Deepak Rawat]

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur95552/?referring_site=bugquickviewredir

Related Thread:

https://supportforums.cisco.com/discussion/12367926/prime-license-manager-web-page-will-not-load

Regards

Deepak

[Manish Gogna]

Hi Alalli,

Yes, restarting Tomcat service is recommended if the page is not loading or gets stuck, for any credentials related error you may try the steps suggested in a similar post below

https://supportforums.cisco.com/discussion/12553606/cannot-log-cisco-prime-license-manager

Manish