07-02-2010 07:33 AM - edited 03-20-2019 05:56 AM
Unable to login to CUCI-MOC
Hello All,
We have MOC 2007 R2 running successfully in our setup. We are trying to integrate this with CUCI MOC and all the configurations on the registry and Call Manager is complete. However while trying login, we are getting the error message as follow.
“ A device initialization error has occurred. Failed to connect to CCMCIP authentication server “
Please help to fix this problem.
Screenshots are attached
07-02-2010 07:46 AM
What version is CUCM and what version is CUCIMOC?
Check if the Users Username/Password is correct.
Depending on your CUCM version, CUCIMOC login might be case-sensitive on username.
Michael
07-02-2010 08:10 AM
Mike,
The CUCM is properly Synched with LDAP and we are able to login to ccmuser page with the user's credentials.
Do you see any other issues.
07-02-2010 01:49 PM
Have you check the user ID? What exactly is the user ID in CUCM > User Management > End User? Does it have upper case/lower case mixed?
Michael
07-02-2010 11:32 PM
The user id in CCM is mllab1 all in smaller case.
07-03-2010 07:43 AM
Could you generate a problem report for CUCIMOC?
Michael
08-06-2010 07:54 AM
We had the same issue with a customer. We have integrated the CUCM with LDAP but the login didn't work.We changed the password manually and it worked ok.
We are running the 7.1.3 cucm version.
We need to give a solution to the customer, Does anyblody know if there is an open case or a problem report to solve this issue?.
Regards
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