Unable to login with Jabber Windows

[gpsriramdc]

Hi ,

Am unable to login the Jabber Windows Client. Getting the error as "Unable to Communicate With the Server".

Able to login with CUPS & CUCM end user page. CUCM Integrated with LDAP.

While going through the UP Profile logs seen that "Failed to SOAP login".

Tried with restart of CUCM & CUPS several times but no go.

CUCM Version - 8.6.2

CUPS Version - 8.6.1

Tried with CUPC client result also same.

Thanks in Advance

[Jaime Valencia]

If credentials work on CCMuser CUPSuser I would suspect either some kind of communication problem between the clients and the servers and/or misconfiguration (user/device/line association, device owner, roles, CTI/CCMCIP profiles, etc) on CUCM/CUPS.

Specially because you mention the same happens with CUPC.

HTH

java

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www.cisco.com/go/pdihelpdesk

[Tommer Catlin · Accepted solution]

Same scenario here.  Just trying to login for IM, no CTI, user devices, etc.  Basic IM.  But I can login in to CCMuser CUPuser.  CUPC will not pop either.  Im on 8.6.2 CUP, upgrading to 8.6.4

[gpsriramdc]

Hi ,

We upgraded to 8.6.4 then it resolves.. without any changes in the configuration. i forgot to update in the forum.

Thanks all for your support.