Unable to Reset Application User Password

[spencermoore]

Hello, everyone. I'm currently unable to login to CUCM with the account I created during the installation process. When I attempt to perform a password reset, I receive a number of errors. See example below. For some reason, when I initiate the command, there is already a character in the "new password" field. In addition, I'm also unable to change the name of the app user. Version 11.0.1.20000-2. I've rebooted to no avail.

admin:utils reset_application_ui_administrator_password
New password:*
Confirm new Password:*

-------------------- utils reset_ui_administrator_password --------------------

Reset user interface password

Executed command unsuccessfully

admin:utils reset_application_ui_administrator_name

-------------------- utils reset_ui_administrator_name --------------------

Reset user interface administrator user name

New administrator user name: ccmadmin

Error, Administrator user name has not been successfully updated.
Please check if the application user already exists,username should not be more than 50 characters and allow only characters,digits,hyphen(-) and underscore(_).
Regular expression used to validate the user ^[a-zA-Z][a-zA-Z0-9-_]{0,49}$
Could not insert new row into the table.

[Deepak Rawat]

Please note that * is not a part of your password. Simply type the password that you want and then retype it again, ignore * as it will be always there but has not reference to your password

Regards

Deepak

[spencermoore]

Thanks, that's what I assumed, but wanted confirmation. In any case, I still receive the error message displayed above when entering a new password.