Unity 10.5.2 - Old greeting being heard

[Ayaz Khan]

Hello,

We are running Unity Version 10.5.2.10000-5 integrated with SIP to CUCM.  We replaced an old user with a new user.  Old username name is bsmith wiht extension 1234.  This user was deleted, and a new user was created tjackson wiht extension 1234.  When leaving a 10 voice mails, we hear "bob smith is not available" about 5 times out of 10.  And we here "tom jackson is not available" 5 times out of 10. 

We've tried to delet the account and recreate it.  I also tried to enable personal greeting.  Issue is still present.

I also tried to check to see if the old user is still in the DB using;

run sql select userid, pkid from enduser where userid = 'char'

run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'char'

If anyone has encountered this issue or has any suggestions please let me know.

Thanks,

AK

[Shashank Mahajan]

Is this a Unity Connection Cluster? If yes, then this could happen due to a replication issue between the Unity Connection Publisher and Subscriber.

Please check the status of DB Replication using the following commands from CLI:

utils dbreplication runtimestate

utils dbreplication status

[Ayaz Khan]

Hey Shashank,

Thanks for your response.  We are running a cluster.  DB replication is 2 (good).  Is there any way I can find where in Unity the old recorded name is stored and delete it.

AK