Unity 11.0.1.24900-2 - Can I use a shared mailbox for voicemail?

[amtacisco]

I have Exchange 2016 Enterprise and wanted to convert the general voicemail boxes I have from user to shared.  Is that supported by the Unity?

[JohnBushong8071]

I believe Unity requires a unique name for every mailbox it sends to. If the "shared" mailbox has it's own reachable email account, "sales@company.com", then you can build that as a local user in Unity.