Unity 7.0(2) cannot transfer from Call Handler to Non Sub Extn

[richb1971]

Hi,

Got Unity 7 with Exchange onbox. Need to setup a Call Handler that will forward calls to another extensionon the CUCM that has no VM. I created 2 call handlers:

CH1      DN:1234 (same as CUCM DN)

Transfer incoming calls to a phone=No,send directly to Greeting

Greeting=Send caller to Call Handler CH2

CH2    

Transfer incoming call to a phone=Yes. Extn 5678.

Problem is I keep getting "Sorry Example Administrator is not available, please leave a message".

Any ideas?

Rich

[Jaime Valencia]

The call flow needs to be:

CH1 either via a caller input or an after greeting action

Attempt transfer to: CH2

In CH2 under call transfer settings, yes, ring subscriber at this DN

Your restriction tables need to allow what you're trying to dial.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[richb1971]

Hi Java,

Thanks for reply. The transfer to the CH2 is already a After Greeting action and CH2 is set to divert to DN but the caller hears the "Example Administrator is not available" message. The restriction table is the default so should transfer to a DN right?

Rich

[Jaime Valencia]

Are the VM ports able to reach that DN via their CSS?

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[richb1971]

Sorted. The Audio Text Manager showed that the Alternate Call Transfer was enabled. Thanks for help all