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Unity Connection 8.6 alternate extension bulk add...

jbingham
Beginner
Beginner

Within my CUCM system our secretaries/assistants use the "*" key to forward callers directly to a users VM box. Example if I wanted to send a caller directly to my mailbox I will dial *44200 and it would send it directly to my VM box. I have the system setup to do this. I need to add the *xxxxx as the alternate extension to each users account to make this work. However I have been trying to apply this through the BAT (see below) but it will not allow the use of a "*". Is there a way to get this working and applied to my 500+ users without doing them one by one? If this has been addressed previously, which I am sure it may have been - please just direct me to the link. -THANKS!

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1 Accepted Solution

Accepted Solutions

Hi

That's not the way to do it.

Do this:

1) Create a new voicemail profile, referncing the existing voicemail pilot. In the mask field, enter XXXXX

2) Create a CTI Route Point. Assign it the DN *XXXXX, and the new voicemail profile. Set it to Call Forward All to voicemail.

Basically when you dial *12345, the mask on the voicemail profile matches the last five digits (XXXXX, or 12345 in this example) and the VM will see the call as forwarded for that five digit number.

You may already have the CTIRP set up, but not the mask as I presume that's how you are forwarding the calls?

No per-user mods required.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

2 Replies 2

Hi

That's not the way to do it.

Do this:

1) Create a new voicemail profile, referncing the existing voicemail pilot. In the mask field, enter XXXXX

2) Create a CTI Route Point. Assign it the DN *XXXXX, and the new voicemail profile. Set it to Call Forward All to voicemail.

Basically when you dial *12345, the mask on the voicemail profile matches the last five digits (XXXXX, or 12345 in this example) and the VM will see the call as forwarded for that five digit number.

You may already have the CTIRP set up, but not the mask as I presume that's how you are forwarding the calls?

No per-user mods required.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Aaron,

Perfect! Worked as you stated - thanks for the correct way to do this.

Cheers,

Jeff

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