Unity Connection AA Config Help

[cnatekar38]

Hi,

I have built a AA in Unity Conn with the following call flow:

Incoming Call----> Welcome Prompt (dial 4 digit ext or press 0 for the operator).

If no digits are entered then call is routed to the operator.

Now the CU wants put this in a loop for 3 times such that when the call is routed to the operator and if the operator is busy then call should come back to AA with a prompt "Sorry we are busy and will attend to blah blah". This should repeat 3 times before finally hanging up. Any ideas how this could be implemented?

Regards

Chetan

[islam.kamal]

i need to think with you , but it can make with pilot number as operator number which includes (3000 (operator no) , AA number1, other call handler number which will includes the recorded msg (Sorry we are busy and will attend to blah blah).

Thank you

[David Hailey · Accepted solution]

Chetan,

In this case, your requirement is based on providing an experience for the caller after Unity Connection has transferred a call out of the system to the operator.  If you wanted to offer something simply based on the Unity Connection configuration, then you could set the transfer to the Operator to be a Supervised Transfer (as opposed to Release to Switch).  With a Supervised Transfer, Unity Connection does not release the call until it has been answered and if the target is busy or does not answer, it will pull the call back and play the subscriber greeting (i.e., allow the caller ot leave a message).  You also have call screening and hold options that are of use but may not specifically meet the "loop for 3 times" requirement on their own.

See http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag060.html for more information.

Hailey

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